UK ETA Refund Policy: Can You Get Your Money Back?

Is the UK ETA Fee Refundable?

The UK ETA application fee is generally non-refundable once your application has been submitted and processed. This applies regardless of whether your application is approved or refused. The fee covers the cost of processing your application, not the guarantee of approval.

When Might You Get a Refund?

There are limited circumstances where a refund may be possible:

• Duplicate applications: If you accidentally submitted and paid for two applications for the same passport
• Technical errors: If a system error caused you to be charged multiple times
• Application not processed: In rare cases where a technical failure prevented your application from being processed at all

What If Your Application Is Refused?

If your UK ETA application is refused, you will not receive a refund of the application fee. However, you will receive a notification explaining the reason for refusal. In some cases, you may be able to submit a new application after addressing the issue that caused the refusal.

What If Your Plans Change?

If you no longer plan to visit the UK after your ETA has been approved, the fee is not refundable. However, since the ETA is valid for two years, you can use it for a future trip within the validity period. There is no obligation to travel on specific dates.

How to Request a Refund

If you believe you are entitled to a refund under the circumstances listed above, you should contact the UK Home Office or the service through which you applied. When applying through TravelReady24, our support team can assist you with the refund process and liaise with the authorities on your behalf.

Avoiding Unnecessary Costs

1. Double-check all passport details before submitting your application
2. Ensure your photo meets the requirements to avoid rejection
3. Do not submit multiple applications for the same person
4. Apply through a trusted service to reduce the risk of errors

Need Help?

If you have questions about your application or need assistance, visit our application page or contact our support team for guidance.