Help & FAQ

TravelReady24 is a private third-party application assistance service that helps travellers apply for electronic travel authorisations. We provide a streamlined application form, expert review of your application, submission to the relevant government authority, and ongoing support throughout the process.

No. TravelReady24 is an independent service and is not affiliated with, endorsed by, or connected to any government or immigration authority. We provide application assistance as a value-added service. You may also apply directly through the relevant official government website.

Our service offers several advantages: a user-friendly multi-step form available in 14 languages, expert review to catch errors before submission, flexible processing speed options, real-time status updates, and dedicated customer support throughout the process.

Our application form is available in 14 languages including English, French, Spanish, German, Italian, Portuguese, Dutch, Polish, Czech, Japanese, Korean, Traditional Chinese, Greek, and Romanian.

Simply select your destination, fill in the multi-step application form with your personal details, passport information, and travel plans. Your progress is automatically saved so you can return and continue at any time.

You will need: your full name, date of birth, nationality, residential address, email address and phone number, passport details (number, issue and expiry dates), and intended travel date. If applying for a minor, guardian information is also required.

Yes! Your application progress is automatically saved as you fill in each section. You can close the browser and return later to continue where you left off.

This depends on the current status of your application. If changes are needed, please contact us as soon as possible at [email protected] with your reference number and the changes you need to make.

Yes, you can submit an application on behalf of another person (such as a family member). Ensure all the personal details entered belong to the traveller, not the person filling in the form.

Our submission review times are: Standard (up to 24 hours), Express (up to 4 hours), or Rush (up to 1 hour). These refer to our internal review and submission speed. Final approval is determined by the relevant government authority and may vary.

After payment, our team reviews your application for accuracy and completeness. Once verified, we submit it to the relevant government authority. You will receive email notifications at each stage of the process.

Once the relevant government authority approves your application, your travel authorisation is typically delivered to the email address you provided. We will notify you as soon as we receive confirmation.

While rare, delays can occur due to government authority processing capacity or additional verification requirements. If your application is taking longer than expected, please contact us with your reference number and we will investigate.

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as other payment methods supported by Stripe, our secure payment processor.

Your total fee includes our service fee for application review and submission support, plus any applicable government fee. The exact breakdown is shown before you confirm payment. Optional travel protection insurance is available as an add-on.

Absolutely. All payments are processed through Stripe, which is PCI DSS Level 1 certified - the highest level of payment security. We never store your credit card details on our servers.

Before submission: the government fee may be refundable, but our processing fee is non-refundable once application review has begun. After submission: all fees are non-refundable as the service has been rendered. For refused applications, no refund applies as our service (review and submission) has been completed. See our Terms & Conditions for full details.

Visit our Fees & Pricing page for a complete breakdown of costs for each product and processing speed option.

Typically, you will need to upload a clear photo of your passport information page and a selfie/photo for identity verification. Specific requirements may vary by destination.

After your application is submitted and reviewed, you will receive an email with a secure link to upload your documents. You can also choose to provide passport details later during the application process.

We accept common image formats including JPG, JPEG, PNG, and PDF. Please ensure your documents are clear, legible, and not cropped or blurry.

Uploaded documents are stored in access-restricted secure directories, transmitted via SSL encryption, and automatically deleted after your application has been processed, in accordance with our Privacy Policy.

We implement robust security measures including HTTPS encryption for all data transmission, access-restricted secure storage for documents, PCI DSS Level 1 compliant payment processing, and automatic purging of sensitive passport data after processing.

We share your data only as necessary to process your application: with the relevant government authority for submission, with Stripe for payment processing, and with Brevo for transactional email delivery. We never sell your personal data.

In accordance with GDPR and applicable data protection laws, you have the right to access, rectify, erase, restrict processing, port your data, and object to certain processing. Contact us at [email protected] to exercise any of these rights.

Application data is retained during processing and for a reasonable record-keeping period. Sensitive passport information is automatically purged after processing. Payment records are retained as required by financial regulations.

Please check your spam or junk folder first. Emails are sent from our @travelready24.com domain. If you still cannot find it, contact us at [email protected] with your reference number and we will resend it.

Application decisions are made solely by the relevant government authority. Unfortunately, we cannot influence their decision. You may consider reapplying if your circumstances have changed, or contact the relevant authority directly for more information about the refusal.

Contact us immediately at [email protected] with your reference number and the correction needed. Depending on your application status, we may be able to make the changes before submission.

Try clearing your browser cache, disabling browser extensions, or using a different browser. If the issue persists, please contact us and describe the problem along with your browser and device details.