TravelReady24 - Travel Document Concierge

This Privacy Policy describes how TravelReady24 collects, uses, stores, and protects your personal information when you use our website and services to apply for travel authorisations.

1. Information We Collect

Personal Information

When you use our application service, we collect the following personal data as required by the travel authorisation process:

Full name (first name, last name)
Date of birth
Citizenship and nationality
Contact information (email address, phone number)
Residential address (street, city, country)
Passport details (number, country of issue, issue and expiry dates)
Travel information (intended entry date)
Employment status and profession
Guardian information (for applicants under 18)

Documents

We collect copies of your passport photo page and a selfie/photo for identity verification purposes.

Payment Information

Payment processing is handled securely by Stripe, a PCI DSS Level 1 certified payment processor. We do not store your full credit card details on our servers. Stripe securely processes and stores your payment information in compliance with the highest security standards.

Technical Information

We automatically collect certain technical data including browser type, preferred language, timezone, and anonymized usage data through Google Tag Manager for service improvement purposes.

2. How We Use Your Information

Your information is used to:

Process and submit your travel authorisation application to the relevant government authority
Communicate with you about your application status
Send order confirmations and important updates via email
Verify your identity through uploaded documents
Process your payment securely
Comply with legal and regulatory requirements
Improve our services and user experience

3. Email Communications

We use Brevo (formerly SendInBlue) to send transactional emails related to your application. These include:

Order confirmation emails
Application status update notifications
Document upload request emails
Approval/delivery notifications

These are transactional emails only, directly related to your application. We do not send marketing emails without your explicit consent.

4. Data Storage and Security

We implement robust security measures to protect your data:

All data transmitted via HTTPS encryption
Uploaded documents stored in access-restricted secure directories
Stripe payment processing is PCI DSS Level 1 compliant
Database access secured with strong authentication
Sensitive passport data is automatically purged after your application has been processed

5. Data Retention

Application data: Retained during processing and for a reasonable record-keeping period thereafter
Passport information: Automatically purged after your application has been processed
Payment records: Retained as required by financial regulations
Incomplete applications: Periodically cleaned up in accordance with our data management practices

6. Third-Party Services

We use the following trusted third-party services:

Stripe — Secure payment processing
Brevo — Transactional email delivery
Google Tag Manager / Analytics — Anonymized website analytics
Railway — Application hosting infrastructure

We do not sell your personal information to any third parties.

7. Cookies

Our website uses cookies for:

Saving your application progress so you can continue later
Maintaining your session during the payment process
Storing your language preference
Collecting anonymized analytics data

8. Your Rights

In accordance with GDPR and applicable data protection legislation, you have the following rights:

Right of Access — Request a copy of the personal data we hold about you
Right to Rectification — Request correction of inaccurate data
Right to Erasure — Request deletion of your personal data
Right to Restriction — Request limitation of data processing
Right to Portability — Request transfer of your data in a structured format
Right to Object — Object to certain types of data processing

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Applicants under the age of 18 may apply for travel authorisations with appropriate parent or guardian details collected as part of the application process.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected].