Arriving in the UK
If this is your first time entering the UK, the immigration process can feel daunting. In reality, it is straightforward and usually quick. Here is a step-by-step guide to what happens from the moment your plane lands.
Step 1: Follow the Signs
After leaving the aircraft, follow the signs to "Arrivals" and then "Border Control" or "Passport Control". The route is clearly signposted in every UK airport. You will walk through corridors and possibly take a transit train (at Heathrow) before reaching the immigration hall.
Step 2: Choose the Right Queue
The immigration hall has separate lanes:
- UK and Irish nationals: For British and Irish passport holders
- eGates: Automated passport gates available to UK, EU, and some other nationalities
- All other passports: This is where most ETA holders will queue
Some ETA-eligible nationalities can use eGates. Check before you travel whether your passport qualifies.
Step 3: Present Your Documents
When you reach the border officer (or eGate), you will need to present:
- Your passport (the one linked to your ETA)
- Your ETA is checked electronically — you do not need to show a printed copy
The officer may also ask you:
- The purpose of your visit (tourism, business, transit)
- How long you plan to stay
- Where you are staying
- Whether you have a return ticket
Step 4: Biometrics
You may be asked to provide fingerprints or have your photo taken. This is standard procedure and applies to many nationalities. It takes only a few seconds.
Step 5: Collect Your Luggage
After clearing immigration, head to the baggage carousel. Screens display which carousel serves your flight. If your luggage is delayed or lost, report it to the airline's baggage desk before leaving the arrivals area.
Step 6: Customs
The final step. Walk through the Green Channel (nothing to declare) or Red Channel (goods to declare). For details on what you can bring, read our UK customs guide.
How Long Does It Take?
On a good day, the entire process from landing to exiting the airport takes 30-60 minutes. During peak times (early morning, when multiple long-haul flights arrive), it can take longer. Allow at least 90 minutes before any onward transport booking.
Arrive Prepared
The key to a smooth arrival is preparation. Have your UK ETA approved in advance, carry your supporting documents, and know the answers to common questions. Welcome to the UK.
